I work with a lot of clients and remote assistance is a huge time saver. For the last few years I was piggy backing on our GoToMeeting account to do remote support. Unfortunately I am unable to click or type (or even take mouse control) on anything that triggers Vista’s User Access Control. Later that day on a conference call with my cusotmer and Dell, I asked them how they were able to get around the restriction. They are using GoToAssist. I checked out their web site and they have a beta program for consultants like me who really can’t afford to maintain an account full time but are happy to debug and provide feedback. Check out http://express.gotoassist.com/ for more information about the program. Not only does it allow you to support users on Vista, it also allows file transfer, reconnect on reboot and dozens of other features that make remote support a breeze.
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About
- For new comers who haven’t read my stuff before, welcome. I am a technology and gadget addict with a 20+ year background in computers and networking. I have been developing in VB.NET officially for about 5 years and dabbled in automation languages (Perl, PHP, vbscript, etc.) previous to that. I have served several tours of duty on various help desks and even a telephone support role for a PC Manufacturer. I am now the network manager for a local school district and enjoying the change of pace from technical to managerial. I have several articles published with Novel Cool Solutions and love to write technical reviews and walkthroughs. I am an avid Linux user for solutions like MythTV, Asterisk and other appliance type solutions. I am also experienced in Windows since 3.11 and have 3 Windows 2003 Servers as well. I run hosted Exchange 2003 for a few clients as well as web sites. For the last several years I have been the director of product development for an unstructured text analytics start-up. After losing funding in that venture I was filling the days doing private consulting on a variety of support and implementation roles as well as some custom data portal development in the telecom damage recovery area for data collection. I also did several SharePoint implementations and continue to support the efforts of the start-up.
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